Shipping policy

Shipping Policy

At House of Gota, we carefully pack every order and work to get your little one's outfit to you safely and on time.

Order Processing

Orders are generally processed within 2–3 business days after the order is successfully placed.
Orders are not processed or dispatched on Sundays and public holidays.
During festive periods, sales, new collection launches or other high-volume periods, processing times may be slightly longer.
Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided at checkout.

Shipping Across India

We currently ship orders across India.

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We currently offer free shipping on orders above ₹2,999.

Estimated Delivery

After dispatch, delivery generally takes approximately 3–5 business days, depending on the delivery location and courier service.

Therefore, the typical overall delivery timeline is approximately 5–8 business days, including order processing.

Delivery timelines are estimates and are not guaranteed. Actual delivery times may vary due to:

Courier delays
Weather conditions
Public holidays
Operational disruptions
Incorrect or incomplete delivery information
Events beyond our reasonable control

Remote and difficult-to-service locations may require additional delivery time.

Order Tracking

Once your order has been dispatched, tracking details will be shared with you through the email address or phone number provided during checkout.

You can use the tracking information provided by the courier to follow your shipment.

Incorrect Address or Delivery Information

Please ensure that your shipping address, phone number and other delivery information are accurate before placing your order.

House of Gota will not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate information provided by the customer.

If an order is returned to us because delivery could not be completed due to an incorrect address, recipient unavailability or other reasons attributable to the customer, additional shipping charges may apply for re-delivery.

Delayed or Lost Shipments

If your shipment is delayed, please contact us with your order number and tracking information.

We will coordinate with the relevant courier partner to investigate the shipment and assist you.

House of Gota is not responsible for delays caused by courier partners, natural events, strikes, public holidays, government restrictions or other circumstances beyond our reasonable control.