Refund policy

Exchange Policy

At House of Gota, we want you to be happy with your purchase. If you need to exchange an eligible product, we're here to help.

Exchanges

  • Exchange requests must be raised within 7 days of delivery.
  • Products must be unused, unworn and unwashed, with original tags and packaging intact.
  • Products that have been altered, damaged, stained, washed or worn may not be eligible for exchange.
  • Exchanges are subject to availability of the requested size or product.
  • House of Gota does not offer returns or refunds for products that are eligible for exchange.

Size Exchange

If the size doesn't fit, you may request an exchange for another available size within 7 days of delivery.

We recommend checking the size chart carefully before placing your order.

If the requested size is unavailable, please contact us and we will guide you regarding the available options.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photographs/videos of the product
  • Photographs of the packaging, where applicable

We will review the issue and provide an appropriate resolution.

Exchange Shipping

For customer-initiated exchanges, the return shipping cost will be borne by the customer.

If the product received is damaged, defective or incorrect, House of Gota will arrange the appropriate resolution.

Refunds

House of Gota does not offer refunds for eligible products.

Once an order has been delivered, eligible products may only be exchanged in accordance with this Exchange Policy.

Any refund or other remedy for a damaged, defective or incorrect product will be considered and processed where applicable.

Products Not Eligible for Exchange

Products may not be eligible for exchange if they have been:

  • Worn or washed
  • Altered or modified
  • Damaged after delivery
  • Stained or soiled
  • Returned without original tags or packaging
  • Returned after the 7-day exchange period

How to Request an Exchange

To request an exchange, please contact House of Gota customer support within 7 days of delivery with your:

  • Order number
  • Reason for exchange
  • Product/size you would like to exchange for

For damaged, defective or incorrect products, please contact us within 48 hours of delivery and include clear photographs/videos of the product.

Our team will review your request and guide you through the exchange process.

Important

House of Gota follows an exchange-only policy. We do not accept general returns or provide refunds for reasons such as change of mind, incorrect size selection, or personal preference, except where a refund or other remedy is required under applicable law.